Codeeyx Technologies ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Information We Collect
Account Information: Name, email address, phone number, company name, billing address, and payment details when you register or subscribe.
Usage Data: Log files, IP addresses, browser type, pages visited, features used, and session duration to improve our Services.
Business Data: Data you input into our products (leads, employee records, orders) is your data — we process it only to deliver the service.
Communications: Messages you send us via email, chat, or support tickets.
2. How We Use Your Information
- Provide, maintain, and improve our Services
- Process payments and manage subscriptions
- Send transactional emails (invoices, alerts, updates)
- Provide customer support and respond to inquiries
- Analyse usage patterns to enhance product performance
- Comply with legal obligations and enforce our Terms
- Send marketing communications (with your consent, opt-out available at any time)
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data with:
- Service Providers — Payment processors (Razorpay, Stripe), cloud hosting (AWS), analytics tools
- Legal Authorities — When required by law or to protect our rights
- Business Transfers — In the event of a merger or acquisition, with user notice
All third-party providers are contractually obligated to handle your data securely and only for the specified purpose.
4. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access controls and least-privilege principles
- Regular security audits and penetration testing
- SOC 2-aligned security practices
While we take all reasonable measures to protect your data, no transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and enable 2FA where available.
5. Cookies & Tracking
We use cookies to enhance your experience. Types of cookies we use:
- Essential Cookies — Required for login sessions and core functionality
- Analytics Cookies — Help us understand how users interact with our products
- Preference Cookies — Remember your settings and preferences
You can control cookie preferences through your browser settings. Disabling certain cookies may affect product functionality.
6. Your Rights (GDPR & DPDP)
You have the following rights regarding your personal data:
- Access — Request a copy of the data we hold about you
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your personal data ("right to be forgotten")
- Portability — Receive your data in a structured, machine-readable format
- Opt-out — Unsubscribe from marketing communications at any time
To exercise these rights, contact us at privacy@codeeyx.com. We respond within 30 days.
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal account data is deleted within 30 days
- Business data (leads, records) is deleted within 60 days
- Billing records are retained for 7 years as required by law
- Anonymized analytics data may be retained indefinitely
8. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the data.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification at least 14 days before they take effect. Continued use of our Services after changes constitutes acceptance.
Codeeyx CRM ("we", "our", or "the app") is a sales lead management application developed by Codeeyx. This policy explains what data we collect, why we collect it, and how it is used. We request several device permissions to enable core CRM and call-tracking functionality — this policy discloses each one transparently.
10. Codeeyx CRM Android App
Last updated: April 16, 2026 · Applies to: Codeeyx CRM Android App (com.codeeyx.leadcrm)
11. Permissions & Why We Need Them
The following Android permissions are declared in the app. We only request what is necessary for CRM functionality.
- READ_PHONE_STATE — Detect call start/end events to automatically log call activity against CRM leads.
- READ_CALL_LOG / WRITE_CALL_LOG — Read and record call duration, status (answered/missed), and timestamp to your CRM account.
- CALL_PHONE — Allow one-tap calling of leads directly from the CRM interface.
- POST_NOTIFICATIONS — Show follow-up reminders, new lead alerts, and background service notifications.
- INTERNET / ACCESS_NETWORK_STATE — Sync lead data, call logs, and notifications with the CRM server in real time.
- READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE — Let users attach photos or documents (e.g. WhatsApp campaign media) to lead records.
- WRITE_EXTERNAL_STORAGE — Save exported lead reports or downloaded files locally. Limited to Android 9 and below.
- SYSTEM_ALERT_WINDOW — Display an incoming-call CRM popup overlay (showing lead info) when a known contact calls.
- FOREGROUND_SERVICE (phoneCall / dataSync) — Keep call tracking and data sync active while in use, with a visible notification as required by Android.
- REQUEST_IGNORE_BATTERY_OPTIMIZATIONS — Prevent Android from killing the background sync and call-tracking services during business hours.
- WAKE_LOCK — Hold a brief CPU wake lock during active call tracking to prevent data loss mid-call.
- USE_EXACT_ALARM / SCHEDULE_EXACT_ALARM — Trigger follow-up reminders at the exact time set by the user in the CRM calendar.
- RECEIVE_BOOT_COMPLETED — Restart the background sync service automatically after a device reboot so no lead updates are missed.
- MANAGE_OWN_CALLS — Used alongside call state detection to improve accuracy of outgoing call lifecycle tracking.
12. What Data Is Collected
- Call logs: phone number dialed/received, call duration, call status (answered, missed, not connected), and timestamp — synced to your company's CRM account on the server.
- Lead data you enter: names, contact numbers, notes, follow-up dates, and status updates.
- Media files you choose to attach to lead records (never accessed without user action).
- Device connectivity state: used only to decide when to retry a failed sync — not stored or shared.
13. What We Do Not Do
- We do not sell, rent, or share your personal data with any third party for advertising or marketing.
- We do not access your microphone or record audio during calls.
- We do not access your contacts list or SMS messages.
- We do not use your location in any form.
- We do not track usage for analytics beyond what is described above.
14. Data Storage & Security
All CRM data is stored on servers hosted by your organisation's CRM account (leadcrm.codeeyx.com). Data in transit is protected via HTTPS. Call logs stored locally in SharedPreferences are used only as a crash-recovery buffer and are cleared after successful server sync.
15. Data Retention
Call logs and lead data are retained for as long as your company's CRM account is active. You may request deletion of your data by contacting your CRM administrator or reaching out to us directly.
16. Changes to This Policy
We may update this policy when new features or permissions are added to the app. The updated date at the top of this page will reflect any changes. Continued use of the app after changes constitutes acceptance of the revised policy.
17. Contact Us
If you have questions about this privacy policy or how your data is handled, please contact:
- Codeeyx
- App: Codeeyx CRM (com.codeeyx.leadcrm)
- Email: support@codeeyx.com
- Website: codeeyx.com