We want you to be completely satisfied with Codeeyx products. If something isn't right, we're here to make it right. Our refund policy is designed to be fair to both parties.
1. Free Trial Policy
All Codeeyx SaaS products offer a 7-day free trial with no credit card required. We strongly encourage you to explore the product fully during the trial period before subscribing.
The trial period is designed to give you complete confidence in the product before any financial commitment. No charges apply during the trial.
2. Subscription Refunds
Monthly Plans:
- Refund requests submitted within 7 days of a billing cycle are eligible for a full refund
- No refunds after 7 days into a billing period
- Pro-rated refunds are not issued for partial months
Annual Plans:
- Full refund within 30 days of initial purchase
- After 30 days, a pro-rated refund is issued for remaining full months unused
- Minimum 1 month charge applies regardless of usage
3. Non-Refundable Items
⚠️ The following are non-refundable under any circumstances:
- Setup fees, onboarding fees, and implementation costs
- Custom development or design work that has been completed
- Add-on features or integrations already delivered
- Accounts suspended for Terms of Service violations
- Charges older than 90 days
- Transaction fees charged by payment processors
4. Custom Development & Agency Services
For bespoke software development, design, and marketing projects:
- Projects are billed in milestones as agreed in the project contract
- Work completed and delivered at each milestone is non-refundable
- If Codeeyx fails to deliver agreed milestones, a pro-rated refund applies
- Deposit/retainer fees are non-refundable once work has commenced
- Disputes must be raised within 14 days of milestone delivery
5. Cancellation Process
To cancel your subscription:
- Log into your account → Settings → Billing → Cancel Subscription
- Or email billing@codeeyx.com with your account email
- Cancellation takes effect at the end of the current billing period
- You retain full access until the period ends — no immediate cutoff
- Your data remains accessible for 30 days post-cancellation for export
6. Refund Process & Timeline
To request a refund, contact billing@codeeyx.com with:
- Your registered account email
- Invoice number or transaction ID
- Reason for the refund request
We review all requests within 3 business days. Approved refunds are processed within 5–10 business days to your original payment method.
7. Disputes & Chargebacks
We encourage you to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in account suspension. We are committed to resolving billing disputes fairly and promptly — our support team is available 24/5.
8. Service Credits
In cases of significant downtime (exceeding our 99.9% uptime SLA), we issue service credits rather than cash refunds. Credits are calculated proportionally and applied to the next billing cycle automatically.