Refund Policy
Fair & Transparent Refunds
We want you to love LeadCRM. If you're not satisfied, here's exactly how our refund process works — no fine print, no surprises.
Section 1
Overview
This Refund Policy applies to all subscriptions and purchases made for LeadCRM by Codeeyx.
We offer a 14-day money-back guarantee on all new paid subscriptions. If LeadCRM isn't right for you, we'll refund you in full — no questions asked.
All subscription fees are charged in advance on a monthly or annual basis. Eligibility depends on subscription type, timing, and circumstances described below.
Section 2
Refund Eligibility
You are eligible for a refund under these conditions:
- New customer requesting a refund within 14 days of first payment
- Verified technical failure or service outage that meaningfully impaired your use
- Charged incorrectly due to a billing error on our part
- Annual plan auto-renewed — refund request within 7 days of renewal
| Scenario | Refund Amount | Window |
|---|---|---|
| New subscription — unsatisfied | Full (100%) | 14 days from first charge |
| Annual plan — auto-renewed | Full (100%) | 7 days from renewal |
| Monthly plan — auto-renewed | Prorated | 3 days from renewal |
| Billing error by Codeeyx | Full (100%) | Any time |
| Extended outage (>8 hrs) | Prorated credit | Within 30 days |
| Downgrade to lower plan | Prorated credit | Applied to next invoice |
Section 3
Free Trial
- Free trial accounts are not charged until the trial ends
- You may cancel at any time during the trial at no cost
- No credit card required to start a trial (where applicable)
- Upgrading mid-trial immediately begins your paid subscription
If you forget to cancel before your trial ends and are charged, contact us within 48 hours and we will issue a full refund without question.
Section 4
How to Request a Refund
- Step 1 — Email billing@codeeyx.com from your registered account email
- Step 2 — Include your account ID, invoice number, and reason for request
- Step 3 — Our billing team reviews and responds within 2 business days
- Step 4 — If approved, refund is initiated to your original payment method
- Step 5 — You receive a confirmation email once processed
Requests submitted through channels other than billing@codeeyx.com may experience delays. Use the official email for fastest resolution.
Section 5
Refund Timeline
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card (Visa, Mastercard) | 5–10 business days |
| UPI / Net Banking (India) | 3–7 business days |
| PayPal | 3–5 business days |
| Bank Transfer / Wire | 7–14 business days |
| Razorpay / Stripe (card) | 5–7 business days |
LeadCRM initiates all approved refunds within 1–2 business days of approval. Delays beyond that are controlled by your bank or payment processor.
Section 6
Non-Refundable Items
- Subscriptions cancelled after the 14-day money-back window
- Partial months of service already consumed beyond the refund window
- Add-on features or one-time purchases (e.g. data migration services)
- Accounts suspended or terminated for Terms of Service violations
- Promotional or discounted pricing where refund eligibility was excluded
- Third-party integrations billed separately by those providers
Accounts suspended for Terms of Service violations are not eligible for refunds regardless of remaining balance.
Section 7
Billing Disputes
If you believe you've been charged incorrectly, please contact us before initiating a chargeback with your bank:
- Email billing@codeeyx.com with your invoice and details of the disputed charge
- We will investigate and respond within 2 business days
- Legitimate billing errors will be corrected and refunded immediately
Initiating a chargeback without first contacting us may result in temporary account suspension while the dispute is investigated.
Section 8
Cancellation
- Cancel anytime from your account settings
- Cancellations take effect at the end of the current billing period
- You retain full access to all features until the period ends
- Your data is retained for 30 days post-cancellation then permanently deleted
- Reactivate within 30 days without any data loss
Cancelling does not automatically trigger a refund. Please request a refund separately if you are within the eligibility window.
Section 9
Contact Billing
- Billing: billing@codeeyx.com
- General support: support@codeeyx.com
- Response time: within 2 business days
- Business hours: Monday–Friday, 9 AM–6 PM IST