Terms of Service

By accessing or using LeadCRM, operated by Codeeyx, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

LeadCRM is a cloud-based CRM platform providing:

• Lead and contact management
• Sales pipeline and deal tracking
• Task and activity management
• Email integration and templates
• Reporting and analytics dashboards
• Team collaboration tools
• Third-party integrations via API

To access LeadCRM you must create an account by providing accurate and complete information. You agree to:

• Provide truthful, current, and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activity that occurs under your account
• Not share your account or create accounts on behalf of third parties without consent

You must be at least 18 years of age to create an account.

Upgrades & Downgrades

• Upgrades take effect immediately and are prorated for the remaining period
• Downgrades take effect at the next billing cycle
• Switching from annual to monthly requires cancellation and resubscription

You agree to use LeadCRM only for lawful purposes. The following are strictly prohibited:

• Uploading or transmitting malware, viruses, or any malicious code
• Attempting to gain unauthorised access to our systems or other users' accounts
• Using the platform to send unsolicited bulk emails (spam)
• Storing or processing illegal, defamatory, or offensive content
• Reverse-engineering, decompiling, or disassembling any part of the platform
• Using automated bots or scrapers to extract data without written permission
• Reselling or sublicensing access to LeadCRM without prior written consent
• Engaging in any activity that overburdens our infrastructure

Our IP: All content, code, branding, design, and technology comprising LeadCRM are owned by or licensed to Codeeyx. You receive only a limited, non-exclusive, non-transferable licence to use the Service during your subscription.

Your IP: You retain full ownership of all data and content you upload or create within LeadCRM. You grant us a limited licence to host and process it solely to provide the Service.

• You must not infringe any third-party intellectual property rights when using LeadCRM
• You may not use our logo, name, or trademarks without prior written approval
• Feedback or suggestions you submit may be used by us without obligation

We process your data in accordance with our Privacy Policy, incorporated into these Terms by reference.

• You retain ownership of all Customer Data at all times
• We process data only as instructed by you and as described in our Privacy Policy
• You are responsible for the accuracy and legality of data you upload
• You must have appropriate rights and consents for personal data of third parties
• Upon account termination, we delete your data within 30 days

• LeadCRM is provided "as is" and "as available" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the 3 months preceding the claim
• We are not liable for loss of data, revenue, profit, or business opportunity

You may terminate by cancelling via account settings or emailing support@codeeyx.com.

We may suspend or terminate your account if you:

• Violate any provision of these Terms or the Acceptable Use Policy
• Fail to pay subscription fees after reasonable notice
• Engage in fraudulent, abusive, or illegal activity
• Provide false information during registration

Upon termination, your right to use the Service ends immediately. Sections on IP, Liability, and Governing Law survive termination.

These Terms are governed by the laws of India.

• Disputes shall first be attempted through good-faith negotiation
• Unresolved disputes shall be referred to binding arbitration in Jodhpur, Rajasthan, India
• Arbitration conducted in English under the Arbitration and Conciliation Act, 1996
• Class action or representative proceedings are not permitted

When we make material changes we will update the date above, email all registered users at least 14 days before changes take effect, and show an in-app notification for 30 days. Continued use after the effective date constitutes acceptance.

• Legal: legal@codeeyx.com
• General support: support@codeeyx.com
• Billing: billing@codeeyx.com
• Response time: within 2 business days